That get totally sold on the Cloud, instead of getting a decent infrastructure in place. I've worked at a few places with horrid CRM / Salesforce integration because they'll buy the software and then implement it with cheap coders from India / the Philippines.
At the current company I'm at, we had a much better implementation of HPNA and now because of "cost savings" and other factors, like probably some executive being treated to a strip club, we are switching to NCM, which has a Java based front end, lol. Instead of going through putty and figuring things out within a minute, you have to spend a good 3-4 minutes at least going through that clunky piece of crap.