Comment Not surprising (Score 1) 139
I can't say I'm at all surprised or saddened that Best Buy's having to restructure it's "Home Design Specialist" division. We used to use Best Buy for appliance purchases, especially with their "2 Years No Interest" deals. It was quick and easy, and USED to be a pleasant experience. That's changed dramatically. First off it took a long time to get the attention of anyone, then when we did, turns out only 1 single person on shift that day could help us with our request, despite the several associates all walking around helping customers in the same department.
Finally, once we did get to that person, who was very courteous and professional, we arranged to have a specialist come out to measure, confirm whether we could put in a 30" oven or if we really were stuck with just a 24" like we had. The second half of the visit was to go over the models we had picked out and confirm the order. When the guy arrived, he was extremely gruff, barely took a single measurement, then started asking/HEAVILY pushing me to go back in the store and place a deposit/order ASAP, never having addressed the reason why he was sent out in the first place. I promptly kicked him out, called the in-store rep back and left a message about it and cancelled the whole thing.
Several of our friends have had very similar experiences, enough that collectively we all just stopped going. If they're not going to care enough to answer simple questions or do even just a little legwork to make the customer feel secure with the purchase, then they don't deserve the sale.