I finally got this email back today, November 24th after 9 days.
"Unfortunately, at the moment we are unable to make any adjustments on your donation. We are in receipt of your inquiry and will respond to you as soon as possible. Please note due to overwhelming response, we may not be able to immediately respond to your inquiry, however, you will be contacted. The first mailing phase is scheduled to ship out just before the holidays, and I assure you that this will be rectified before your laptop is shipped out. Thank you for your interest in One Laptop Per Child."
Unless they quickly gear up to answer the phone or emails, they will lose very quickly to the commercial offerings.
Testing can show the presense of bugs, but not their absence. -- Dijkstra