wa-wa-wa-wa-what? (Score 1)

What blows my mind is that everytime I call Symantec for Backup Exec support (which I all the freakin' time) the wait times are always excessive. A major issue, which is supposed to have an 8 hr call return time is more often than not, is 3 days of waiting. Good news is that once you get ahold of someone, they own the case and help until its closed. Before the buyout, a Veritas tech was readily available. Symantec management has failed poorly if you ask me.