Re:Earthlink (Score 1)

on a cable connection, earthlink really only has direct control over their own servers, like dns, pop & smtp, so if the ip address is bad, then the local cable co. has to get in on the act...most elnk techs would either give you the cable co.'s # or transfer you...when i did support for them (laid-off & i still don't think they're evil), i would usually call charter, comcast, or twc tech (realtime: customer on other line-i figured better to have a longer call, but happier customer, not have to be cold or empty, plus it's harder to blow off someone who's already done 5x the software troubleshooting they would have)...the cable co. tech would say "oh, yeah, give me a minute...ok, now power-cycle" and it would be fixed...i think there was 1 time in 4.5 years that elnk had a brief dns issue...so sad that so many with no other recourse get frustrated & denied...i think a main key of support is to define the scope as strictly as possible, then within that range, own issues and focus on them until resolved...'course i'm just a stubborn freak who doesn't want to make my heart & mind ugly for 8hr./day -b