Our organization is in the throes of this now. Itâ(TM)s not just that they have bad customer service - itâ(TM)s that the mechanism they have to restore access to our account is buggy and doesnâ(TM)t work. Even when we are the ones listed as the recovery email, we just get errors from their site. Our official Instagram feed has been out of our control for years â" with no way for even our board of directors to restore it. Maybe a lawsuit is the only way?