Comment Engineering time (Score 1) 59
TurboTax is so annoying. It doesn’t ever technically lie to you about all its useless add-ons. But, I wonder how much time the engineers spend creating a good tax filing product (making it easy to use, keeping up to date with new laws, forms, etc.) vs tweaking the hell out of the workflow to subtly (and not so subtly) guide you into giving them more of your money. Yes, I know: capitalism! I’ve got no issue with them turning a profit. I do have an issue with them clearly using various bits of UX trickery, that, unless you are a dolt, are clearly designed to obfuscate their true intentions. With a slight veneer of truth to prevent class action lawsuits.
(Yes, I have moved on from them, which is my ultimate solution. They still are dishonest)