software I used (Score 1)

I used some software called vantive about 4 years ago. It was either a piece of junk or my company did not purchase all of the correct modules. Vantive could be used for ticket tracking, inventory (with the proper module), stats, and other things with the proper modules. I REALLY didn't like the software. It was too inflexible. All of the fields were fixed sizes. When I went to 1024x768 resolution the data screen statyed at 800x600. It might have gotten better over the years. The backend was a SQL database.

Peoplesoft bought Vantive about two monthes before I left the company that used vantive. I would recommend peoplesoft as an overall solution. The university I currently work for is going to be moving all of the various campuses student information databases into peoplesoft. It will also replace over 20 different software packages used across all of the campuses. The best part is all of this is done via a web interface. No more running to each client for an update. The really best part is having one common interface for everything we do. This almost eliminates the learning curve when switching between applications.

If you are willing to replace just about every system you have with one, Peoplesoft is your choice. You will save money if you plan properly and do the installation right. If you just need ticket tracking, then the ticket tracking part of peoplesoft might too much.

Just my $.02.