DSL 4th party service (Score 1)

Absolutly, As a Consultant reseller of service, i am not an ISP, but my clients always call me first. Then i have to call the ISP, they contact Covad, Covad Contacts Bell Atalantic, In this case, the end user is 5th in line and there is nothing i can do for them. Covad has become too big to handle the load of customers they have and their service is getting worse and worse (took 8 days to get the clients DSL back up...11 people without access for 8 days....can you image anything worse?) [e-mail]