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Comment Online TurboTax failed to file our return (Score 1) 237

We used online TurboTax for the 2011 tax return. At the end, it emailed us a complete PDF of our state and federal returns, with a header saying that they would be filed online on a specific day. Then it failed to file either one. We only found out a year later when the IRS and the state tax board sent us letters asking why we didn't file our taxes. When we called the TurboTax people, they claimed that we had never had any kind of account with them, even though we showed them the email. We had to pay penalties and interest because of their bad software.

So privacy is not the only reason to avoid online tax software. Sometimes it just loses all your information.

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