blorro - Slashdot User

Comment Be nice, even to yourself. (Score 1) 902

by blorro on Wednesday June 10, 2009 @02:35AM (#28276085) Attached to: How Do IT Guys Get Respect and Not Become BOFHs?

1.Get used to the feeling of being inadequate, no man is an island. 2.Do the best you can, tell customers the truth, if youre not familiar with error messages and whatnots, let them know that you are going to find out where the problem is and call back or revisit. 3.Do something you enjoy on your free time. 4.Dont let peoples aggressive ranting get to you , it's most often the deliverer of abuse thats the one not feeling ok. Dont take everything personal. Generalizing is very common .

How Do IT Guys Get Respect and Not Become BOFHs? 902

Posted by kdawson on Wednesday June 10, 2009 @12:12AM from the keep-a-curled-upper-lip dept.

An anonymous reader writes "I work for a small software company (around 60 people) as the sole IT guy. It's my first time in a position like this and after about 1.5 years I'm starting to get a bit burned out. I try to be friendly, helpful, and responsive and I get no respect whatsoever. Users tend to be flat-out rude when they have a problem, violate our pretty liberal policies constantly, and expect complex projects to be finished immediately upon requesting them. My knee-jerk reaction is to be a bastard, although I've avoided it up to this point. It's getting harder. For those of you who have been doing this a lot longer, how do you get a reasonable level of respect from your users while not being a jerk?"

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