Comment Re:Vonage says it is NOT patent-related. (Score 1) 60
Have you tried cancelling your vonage service?
I had vonage for ~1.5 years. I was quite happy with their service. Other than the fact that my internet would die when my 900KHz cordless phone would go off, everything else worked fine.
However...I had to move eventualy and so decided to cancel my vonage service.
On 3-4 different phone call attempts to their customer service (which appeared to be in India), they would intentionally hangup the phone on me after I had been on hold for over 45mins each time. The line would be clear until I would say "I would like to cancel my service". Within a minute or two after that the line would mysteriously get disconnected.
I ended up paying for 3-4 months after I moved because they simply wouldn't let me cancel my acct.
I finally changed my credit card number to stop their automatic charges.
About a year later I receive a call from a collection agency saying I had to pay another $60 in service fee's because according to their "Terms of Service" I had to send a certified letter to cancel.
I had my friend read their TOS (he is a lawyer). No where in their TOS does it specify that you have to send a certified letter to cancel. According to my friend, if I had made a genuine attempt to cancel and they would not let me cancel, I wasn't liable for the charges.
You can read their TOS yourself (http://vonage.com/features_terms_service.php?lid= footer_terms). There is no mention of a certified letter being required to cancel their service.
I just paid the collection agency. I was glad to pay the extra $100 or so in service I never received just to get vonage out of my life. So enjoy their service, but good luck to you when it comes time to cancel.
I had vonage for ~1.5 years. I was quite happy with their service. Other than the fact that my internet would die when my 900KHz cordless phone would go off, everything else worked fine.
However...I had to move eventualy and so decided to cancel my vonage service.
On 3-4 different phone call attempts to their customer service (which appeared to be in India), they would intentionally hangup the phone on me after I had been on hold for over 45mins each time. The line would be clear until I would say "I would like to cancel my service". Within a minute or two after that the line would mysteriously get disconnected.
I ended up paying for 3-4 months after I moved because they simply wouldn't let me cancel my acct.
I finally changed my credit card number to stop their automatic charges.
About a year later I receive a call from a collection agency saying I had to pay another $60 in service fee's because according to their "Terms of Service" I had to send a certified letter to cancel.
I had my friend read their TOS (he is a lawyer). No where in their TOS does it specify that you have to send a certified letter to cancel. According to my friend, if I had made a genuine attempt to cancel and they would not let me cancel, I wasn't liable for the charges.
You can read their TOS yourself (http://vonage.com/features_terms_service.php?lid
I just paid the collection agency. I was glad to pay the extra $100 or so in service I never received just to get vonage out of my life. So enjoy their service, but good luck to you when it comes time to cancel.
