Comment Re:Is the latest in the AOL saga really a surprise (Score 1) 459
This sure seems familiar - check out this posting on another msg board (used with permission)
I used AOL back in Sept. for about 2 weeks, and then cancelled it. Without me knowing it, AOL was removing the monthly fee from my checking account, royally screwing my account up, costing me $138 in fees for 3 months (this is just the bank fees for overdraws.) I finally got it straightened out in December, and they said that they would cancel my membership and reimburse be $56.80, which I received Jan. the 15h. Then, just last week, they took ANOTHER month's payment, overdrawing my account yet again! I called them and had a fit, and now, they said that since they just reimbursed the one time, I have to go through a bunch of paper work crap to get this last month's back, but that they can't do anything about the bank fees THEY cause me to have to pay. I did my part by calling them and cancelling way back in Sept, and then AGAIN in December, and then AGAIN last week. I want to know if anyone else has had this problem with them and what I should do about it, because now, I have to wait until next month to see if they actually cancelled my account, and if they take anymore money next month. Any help would be greatly appreciated (although this has nothing to do with skins, it has to do with my internet access to obtain skins).
update no 251....
Just a little update to let all you good people out there know just how far this has gone. I tried calling AOL's 'customer service' to find out why all this was happening and what I have to do to get reimbursed for all the pain, suffering and mental trauma that they have put me through. I was told by the representatives (more than one call) that I had to *write* their payment processing center, with copies of all my bank statements, and *maybe* they would *consider* giving me *some* of the money they took from me without my permission. Well now, I thought to myself, I didn't have to *write* to them to *maybe* start up my AOL account for *some* kind of access now did I? Hmm... okaaaaaaaaay... When I then asked to speak with the 'customer service' supervisor, I was told repeatedly that they were not available, and would not be available. Hmmm.... My fiancee works in a call center like that (and so did I for a while) and we both seem to remember that our supervisors were always on the prowl, tapping their watches and peering intently at us as if that meant something. Then when I asked for phone number for the payment center, they crisply replied that there was not one. Hmmm.... you mean to tell me that when these people go to work there that they are going through a time warp to the land before telephones? Or are you saying that AOL, 'The world's premiere communications network' cannot figure out how to put a phone at someone's desk? Curiouser and Curiouser.... It sure seems that Rick, from my bank, is going to be more than helpful in pressing charges on them. I wonder if they can find a supervisor for the bank's attorneys to talk to and a phone number for them to call? ;-)
I used AOL back in Sept. for about 2 weeks, and then cancelled it. Without me knowing it, AOL was removing the monthly fee from my checking account, royally screwing my account up, costing me $138 in fees for 3 months (this is just the bank fees for overdraws.) I finally got it straightened out in December, and they said that they would cancel my membership and reimburse be $56.80, which I received Jan. the 15h. Then, just last week, they took ANOTHER month's payment, overdrawing my account yet again! I called them and had a fit, and now, they said that since they just reimbursed the one time, I have to go through a bunch of paper work crap to get this last month's back, but that they can't do anything about the bank fees THEY cause me to have to pay. I did my part by calling them and cancelling way back in Sept, and then AGAIN in December, and then AGAIN last week. I want to know if anyone else has had this problem with them and what I should do about it, because now, I have to wait until next month to see if they actually cancelled my account, and if they take anymore money next month. Any help would be greatly appreciated (although this has nothing to do with skins, it has to do with my internet access to obtain skins).
update no 251....
Just a little update to let all you good people out there know just how far this has gone. I tried calling AOL's 'customer service' to find out why all this was happening and what I have to do to get reimbursed for all the pain, suffering and mental trauma that they have put me through. I was told by the representatives (more than one call) that I had to *write* their payment processing center, with copies of all my bank statements, and *maybe* they would *consider* giving me *some* of the money they took from me without my permission. Well now, I thought to myself, I didn't have to *write* to them to *maybe* start up my AOL account for *some* kind of access now did I? Hmm... okaaaaaaaaay... When I then asked to speak with the 'customer service' supervisor, I was told repeatedly that they were not available, and would not be available. Hmmm.... My fiancee works in a call center like that (and so did I for a while) and we both seem to remember that our supervisors were always on the prowl, tapping their watches and peering intently at us as if that meant something. Then when I asked for phone number for the payment center, they crisply replied that there was not one. Hmmm.... you mean to tell me that when these people go to work there that they are going through a time warp to the land before telephones? Or are you saying that AOL, 'The world's premiere communications network' cannot figure out how to put a phone at someone's desk? Curiouser and Curiouser.... It sure seems that Rick, from my bank, is going to be more than helpful in pressing charges on them. I wonder if they can find a supervisor for the bank's attorneys to talk to and a phone number for them to call?
