I was on CompuServe starting around 1981 or 1982, and was recruited to become a Sysop, which would be called a Forum manager or moderator nowadays. Being a Sysop was golden, because you got unlimited online time when it was $30-something an hour to be online. We developed a lot of rules, processes and customs on managing online community way back then. There's a small former Sysop group on Facebook where we reminisce a bit. And we chuckle a bit over all of the training, seminars and articles on this "new" social media world, teaching things we knew and perfected 30 years ago. We also were using smilies back then, plus a number of shortened terms like roflmao and the ever-popular (grinning, ducking & running).
I later was a Wizop (board owner and manager - a paid position) and went to work for CompuServe in Columbus. It was such a wonderful ride and the many people I worked with at CS were wonderful. Lots of stories, too.