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Comment OSS Adoption is NOT about the GPL (Score 1) 116

The biggest obstacle to using OSS in seriously large corporations is support.
 
I'm a lead architect on a seriously big project for a global scale logistics company right now. We use CouchDB, HudsonCI, Membase, EhCache and some other OSS stuff. Its used as core infrastructure on a global deployment to over 100 countries, supporting the entire platform, and handling in the tens-of-millions of messages per day - and I can say from bitter experience that while most managers will buy into the use of this stuff, unless they can buy 24/7 Gold Support with a 4 Hour response, it makes not a shred of difference how good this stuff is technically.
 
It all boils down to CYA - and no support means no CYA.....

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