Re:because they've been conditioned (Score 1)

Technology can provide reliability. The general public is no longer even aware that it's possible."

I totally agree. People think, "what else is available?" Until someone offers great service for everyone, there's no reason to get anything but the "best bang for your buck." Similar things have happened at different levels of the communications industry. Like with cell phones: not until cellular services learned from their customers that quality phones actually sell, did quality phones start hitting the market. Same here: until Quality Service is available to everyone, there's no point. If I pay more for a great connection, I still have to deal with the crappy connection at the other end of the line...