Customer service (Score 1)

I think that this story is old news for anyone here who works in any aspect of the service industry. Whether it be answering phones, working as a retail clerk, or even waiting tables at a restaurant, the levels to which "adult" customers will stoop to get what they want is at once amazing and alarming. There are many so-called "adults" who are impossible to even reason with, let alone come to an amicable solution to whatever the problem is.

One great chronicle of such behavior is the blog Waiter Rant, where a server in an upscale New York bistro works constantly with the patrons from hell. I've done a decent amount of customer service, and people get all bent out of shape over the smallest things, many of which we have no control over. We're in a culture of entitlement, and everyone is supposed to receive exactly what they want, when they want it. And if they don't, then they'll scream, yell, threaten to sue, etc.