This story reminds me of when I was doing support for an ISP about 12 years ago.
This guy calls and I can't even remember what his problem was. I remember I asked him to delete a file. Then he asks me "how do you do that?".
Now I know I shouldn't but I'm pissed off, I hate those kind of questions.
"go learn to use your computer before calling me, you moron", was all I wanted to say
Anyway, I tell the guy how to delete the file. he does it and the asks me:
Him: there's an error message , what do I do? click yes or no?
Me: What does the message say?
Him: Do you really want to delete the file?
Me: What do we want to do? delete the file? so delete the file?
Him: yes, but what do I do, yes or no?
Me: what does the message say?
Him: It says: Do you really want to delete the file?
Me: Ok, so delete the file
Him: But what do I do, click yes or no?
Me (I know I'm a prick at this point, but just for the fun of it): delete the file. ....
It went like this for at list 15mn, I don't even remember how it ended.
All I know is some users are beyond any help.