Re:ComCast alleged customer service (Score 1)

As for companies that provide outstanding service, I have had such a rare experience. I used to live in Austin, TX, where there is widespread coverage by a company called Grande Communications. They serve at least Austin, San Antonio and I think a couple other towns, now, in Texas. Grande was awesome. In January, I moved to Seattle for a job. Had to get Comcast. Waiting for FiOS. Grande's prices weren't that much better than Comcast, but looking back, it was more than worth it. The internet service was impeccably fast, and never went down. The TV menu never had the freeze-ups that Comcast has. Programs were correctly marked 'new' or 'rerun', and in addition there was an option to record a series, "only in this time slot". When you called Grande for anything, the service was awesome. Always a clean cut, bright service guy who looked fresh out of college (even if he wasn't). Hell, even when they called me because of late payment, which happened a few times, they would thank me for being their customer, and said it like they meant it too. If you didn't want to wait for service, say to switch out the cable box, you could just drive up to their office and they'd give you a new one. You lost the power cord? "No problem, this one has a new one." I wish that Austin had Comcast, so everyone could stick it to Comcast. But hey, Time Warner has some bad karma too. Now we just need some competition for the Austin electric & water companies. I don't care how bad Comcast has been, the Austin Energy guys were true Nazis.