It seems they've done a good job pulling all the disparate regions of support into a more compact set of teams, tools and services and have done a fairly good job of it so far.
That being said, the consolidation of IT services always leaves out the most important and most broken aspect of IT - communications. Companies assume business communication improves with the introduction of better phone tools, more robust email services and more efficient instant message systems. Generally, the exact opposite is the norm because no business wants to spend money on a communications coordination department to keep the flow organized and moving smoothly. Instead, they implement social media systems to give the sharing of useful and useless information equal time in the spotlight. It's becoming an annoying habit for businesses to install Facebook-esque systems that are supposed to help but ends up with everyone back-slapping everyone else for being good and smart and strong.
Honestly, makes me want to throw up in my mouth. A lot.