Comment dah (Score 1) 212
When you outsource work to a 3rd party, the best you can expect is to get what you ask for. If its not explicitly specified in the agreed specifications, then you can be sure it will not be delivered. An example (or actual) in situ is a payroll system that limits payouts to 160 hours per month, with higher hours requiring manual approval by an appropriate, accountable and human authority.