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Comment Sounds like it may be your fault (Score 2, Insightful) 434

Having been through this numerous times I have to say it sounds like you got yourself into this mess. By not explaining what "deliverables" you wanted from the consultant you set yourself up.
If you said "give me a report card" and that's what you got then you have a serious problem.
Tell the consultant what you want the report to look like. Tell him that all results should be placed in context to a) risk; b) ease of attack and c) liklihood of attack. Tell them that you want a concrete list of what to do and when to do it. If he can't do that then his firm needs someone else to write the final report.
You should also have been sitting sidecar during the whole VA so you could help them understand the risks and your environment. Most of the time it makes their VA more accurate because you can point out where you know you are weak and they give you credit for at least being aware of your shortcomings. You've got to tell them what they don't know. If you don't help them contextualize their results then they have to cover their a** and spit out the raw data.
Finally, you should meet with the consultants to view the draft of the report so you get a heads up and they get to polish the deliverable.

What do you really want out of the VA? The VA is a tool to help you determine where to focus your limited resources. It is not a report card.

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