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Red Hat Software

Submission + - RHN bind update brings down RHEL named

alexs writes: Red Hat's response to update bind through RHN, patching the DNS hole, made a fatal error which will revert all name servers to caching only servers. This meant that anyone running their own DNS service promptly lost all of their DNS records for which they were acting as primary or secondary name servers. Expect quite a few services provided by servers running RHEL to, errr, die until their system administrators can restore their named.conf.

Instead of installing etc/named.conf to etc/named.rpmnew, Red Hat moved the current etc/named.conf to etc/named.conf.rpmsave and replaced etc/named.conf with the default caching only configuration. The fix is easy enough, but this is a schoolboy error which I am surprised Red Hat made. Unfortunately we were hit and our servers went down overnight while RHN dropped its bomb and I am frankly surprised there has not been more of an uproar about this.

Comment Re:I like RedHat's bugzilla. (Score 1) 223

I am glad you like bugzilla, I do too. Unfortunately that is not what Red Hat use for their official paid-for support mechanism. They use some crappy proprietary software which spews out a URL that is supposed to give you an easy in to see state changes/etc, only the URL is only accessible if you are on the Red Hat VPN. i.e. it is useless to the paying customers.

Rather than making this link available to customers, or removing it and adding the state and comment to the email, Red Hat's official comment on this that they are too busy to fix this. And this is the official support mechanism for paying customers.

Whomever is responsible for support at Red Hat needs a big kick up the rear, because it really sucks.

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