This has happened to me! (Score 1)

Same model, same exact problem. And it made me look like a total ass in front of the CEO who was trying to understand why it was taking me so long to change his ink! (probably the most interesting problem I've ever had with a printer, took a while to figure this one out) If this was an ultra high-end printer like you suggest I could maybe understand the quality control arguement little better but it isn't. It's off-the shelf crap that doesn't work as well as something much cheaper available today. We didn't even decide to buy it. Damn thing was a gift from one of our clients.