Re:340$ user/year? Ha! (Score 1)

Boy I wish it was that simple to reset a password in a large help desk enviroment. At least in the current large help desk I work at the poor fools over in user administration have to fill out a ticket first, then reset the password. Now due to security concerns nearly every password can NOT be given out directly over the phone. So they have to the End User on hold and call and leave the new temp password on the audix. Of course I hear people complaining all the time about how the end user can't seem to understand directions to not answer the phone and let it ring through the audix therefore a second call has to be made. Now if the end user doesn't have an audix, it has to be left with on thier managers audix, which means they call and if the manager answers explains what is going on and call back one more time to leave the password on an audix. Now after the end user manages to get the audix with the temp password. They have to be walked through changing the password. Of course they have to be reminded of the password policy even though it hasn't changed in about 16 months at this point. Also given that on average the end users have probally around 4-5 passwords and there are 30, 45, 60, and a couple of 90 days expiration times which makes it even more complex to the end users. So while I think the 340/user/year is high, it isn't to high of a number.