"Effective December 13, Adobe disabled the activation server for CS2 products and Acrobat 7 because of a technical glitch. These products were released over 7 years ago and do not run on many modern operating systems. But to ensure that any customers activating those old versions can continue to use their software, we issued a serial number directly to those customers. While this might be interpreted as Adobe giving away software for free, we did it to help our customers."
It's rather fascinating and somewhat indicative of a completely dysfunctional company. It reads almost like the head of support wrote an apologetic explanation that tried to downplay the issue a bit to the rest of the execs who then didn't quite understand the issue itself or the gravity of it. The solution, obviously, was to then just forward it directly to PR who then faithfully published it letter for letter. Wow.
"It's ten o'clock... Do you know where your AI programs are?" -- Peter Oakley