Very different in France (Score 1)

So, I tried it, no pbm for a refund. Except that refund is only 14 euros !! Very strange ...
and it was 'very exceptional to do this, blabla, specially for you, blabla,...' As I have to buy another dell computer, I asked : 'how to do it directly at purchase time ?
Just call this phone number and do your command with an human !
Fine ! I tried a few hours later.
When asking to remove Vista and Works, it was so unusual that the woman had to ask some god at Dell and recall me later.
And there were two interesting points :
-> the exact configuration I asked was not available without Vista. As it was only a minor difference with frequency of the processor, I said : never mind...
-> According to dell site, the price for my configuration was 833,70 euros . The woman said me : without Vista, it is 1021 euros !!!!
I yelled a little : the answer was : 'this the new official Dell's politic' !! So much change in only a few hours :) Obviously, I said, give me that Vista, I will remove it and complain for a refund.... but clearly, this is an efficient way to force you to buy 14 euros a useless product : make its absence costing 90 euros !!