Re:Ok, what's next? (Score 1)

I agree. Speaking from experience, (worked for WebTV's email support in 97) these contracted support folks really don't know or care about much. WebTV was heavily recruiting coders and it seemed at the bottom of MS's priority list at the time. There were always people finding out about the coded secrets and exploits that WebTV wouldn't even acknowledge to their support contractors so none of this is suprising.