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Ideal, and Actual, IT Performance Metrics? 321

Posted by timothy from the spin-the-dial-shake-the-8-ball dept.
An anonymous reader writes "Recently it was revealed that our company measures IT performance by the time it takes to close trouble tickets. I consider IT's primary goal to be as transparent to the user as possible, thus this metric was rather troubling to me. Shouldn't we be focused on reducing calls, rather than simply closing them quickly? My question is: How is your IT performance measured, and how do you think it should be measured?"
Space

Junior-Sized Supernova Discovered By New York Teen 154

Posted by CmdrTaco from the so-many-prodigies dept.
Matt_dk writes "In November 2008, Caroline Moore, a 14-year-old student from upstate New York, discovered a supernova in a nearby galaxy, making her the youngest person ever to do so. Additional observations determined that the object, called SN 2008ha, is a new type of stellar explosion, 1000 times more powerful than a nova but 1000 times less powerful than a supernova. Astronomers say that it may be the weakest supernova ever seen."
Space

One Fifth of World's Population Can't See Milky Way At Night 612

Posted by timothy from the 80-20-rule dept.
An anonymous reader writes with this excerpt from Cosmos Magazine: "Light pollution has caused one-fifth of the world's population — mostly in Europe, Britain and the US — to lose their ability to see the Milky Way in the night sky. 'The arc of the Milky Way seen from a truly dark location is part of our planet's natural heritage,' said Connie Walker, and astronomer from the US National Optical Astronomy Observatory in Tucson, Arizona. Yet 'more than one fifth of the world population, two thirds of the US population and one half of the European Union population have already lost naked eye visibility of the Milky Way.'"

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