It's even worse (Score 4, Interesting)

If you check out Barrysworld (http://forums.barrysworld.com/forumdisplay.php?s= b74713e616fe7316d4cbdc2f9963005d&forumid=160) you will notice that many users will never be able to retrieve their passwords, because they cannot update their e-mail addresses. After all, when RightNow (their customer support tool) will be up again they can't gain access to it, because the passwords have changed. So to get their password, these people need to change their profile. To gain access to their profile, they need to know the password. But they don't know the password, because the password was changed.