Comment Re:As someone in a "tech support" position ATM... (Score 1) 275
That is the WRONG attitude to have, though. Even though you are tech support, you still have to perform some basic customer service functions. After all, a customer who gets the problem resolved but who was treated in a poor manner will leave for greener pastures just as fast, if not faster than, a customer who doesn't get the problem resolved. You also have to remember this customer has contacts who WILL be told about their horrible experience, and THOSE people have contacts, etc.
(Yes, I come from a tech support background. I now do training for those tech support people, and we have an entire module devoted to customer service - how to do and NOT to do it and how to deal with people who probably were last talking to somone with your attitude and are now angry customers.)
(Yes, I come from a tech support background. I now do training for those tech support people, and we have an entire module devoted to customer service - how to do and NOT to do it and how to deal with people who probably were last talking to somone with your attitude and are now angry customers.)
