I've been a PSN user for several years, on account of owning a PSP. I was using Sony's MediaGo software and created the account to buy some DLC.
When they changed their TOS on April 1st, I declined them. My understanding from reading online was that Sony was supposed to refund whatever remaining money in the account and close it. As far as I can tell this never happened.
After those couple weeks later when they were hacked (multiple times), I received an email that my information had been among the millions of others jeopardized by Sony's lack of security. I emailed them back that I wanted nothing to do with them and to purge my information and close the account.
I played email tag for awhile as they refused to do it. I also called them a couple times (hold times were understandably long, so this required setting aside an hour minimum), and got the usual run around and contradicting excuses depending upon who I spoke to. I tried to elevate it to supervisors and they also refused. I cannot make any changes to the account, as I will not accept any iteration of their TOS. I have informed them of this numerous times. Sony's best offer was to ban the account--as if accessing my own information was ever the problem.
I've been waiting around for any news on the state of the class actions, and to see whether I can join. I have not forgotten this, but I don't know how to proceed. Is waiting on the outcome of a class action my only recourse here, or can I pursue this on my own?
Also note that I did not accept their token offer of free, valueless digital downloads, nor the credit service membership that they partnered with. I told them they can shove it. I would personally turn down a free copy of every game in existence if it meant that they would be held responsible and some new regulations would get passed to put Sony in their place. It's clear now they will do as little as possible for their users unless legally obligated, and are wont to treat our information like a commodity with no real reverence. I don't trust them having any of my information and regret that I ever offered it in the first place. I regret that there are no laws requiring that being able to remove our information should be as easy as submitting it.
I need suggestions on what to do, as I don't feel like letting them get away with this. It is amazing to me that they would come down on each of us for the slightest violation of their TOS, yet all this while they are holding my personal information despite being in breech of this same agreement.