Re:Apple's Customer service is great. (Score 1)

There is an excellent piece of free software out there that solves this problem. It's called PodPlayer, available at http://www.ipodsoft.com/index.php?/software/podpla yer/. According to the site the software was designed for playing your iPod on a computer without iTunes, but it has an excellent Extract feature that lets you browse your entire iPod library in a very similar style to iTunes, including browsing by Playlist. Then you just pick the songs you want and hit Extract to pull them off to another computer. The best part about this software? NO INSTALL. You just copy the single .exe to your iPod's disk, and when you're at someone's computer you plug in your iPod, run the .exe from Windows Explorer, and the program runs right off your iPod disk. Excellent software. Enjoy!