Demand a budget (Score 1)

When IT does goes to pot, its usually a management /money problem. IT knows what to do to get the ship righted and the IT grunts are probably just as frustrated as the customers. Find out why IT is short staffed, with a dwindling budget. Instead of telling IT what they all ready know, bring IT into fold and they will tell you where the mis-management is. With out corporate backing, IT will disolve into choas until a disaster occurs that is more expensive to fix than all the nickel and dime cost cutting has saved. Until then dont alient the staff, most of them on are your side.