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Comment I'd rather talk to an AI chatbot than a human one (Score 1) 81

On average, I've actually been very happy with the use of AI chatbots for phone support.

The reason for this is that, for lower tier support (as well as a fair chunk of things I need done that can be handled by lower support), the support agents are largely working off of scripts that they are not allowed to deviate from, nor do they have the expertise to understand what they are doing.

While the AI is not necessarily as intelligent or capable as a human *CAN* be, in practice it is often more capable than the first-tier support agent that it has replaced, due to the breadth of its training data. If I need something that requires cognitive tasks that exceed the AI's context window, I can request escalation.

This is in stark contrast to the bad old days where I waste time talking to the bottom tier support where I usually need to spend a long time explaining what I want done, wind up requesting to be escalated anyway, or try to battle with a dumb non-AI menu-based agent bot to even get to speak to a human (and usually that human is still bottom-tier support who I have the same problems with).

Comment Absolutely. RSS Tracks podcasts like a champ. (Score 1) 181

I use the Feedbro Firefox plugin to track podcasts - an amazing number of worthwhile podcasts still advertise new contend by RSS. So I don't need to use any privacy-invading audio services or apps.

A sampling of podcasts of interest to me with RSS: No Such Thing As A Fish, Cory Doctorow, Gastropod, Hackaday, Science With Sabine, Guardian Science Weekly

Vik :v)

Comment Re: TLDR (Score 0) 117

Bwahaha. Meta didn't even invent their headset, they bought it. They didn't even remotely innovate on it, and they canceled their plans for an improved headset. The only major plan they had for it now can only be found in their fucking name. You are so far up Zuck's ass, you should be able to see Trump's.

Comment Google Tag Manager and YouTube Therefore Useless (Score 2) 68

Wouldn't it be fun if NZ media at this point say "So remind us again why we should use Google Tag Manager and YouTube if you're not linking us, mate."

If the whole of NZ media is delinked from Google, you can bet your last kiwifruit that alternatives will pop up locally - as well as driving the NZ public from Google to Duckduckgo, Playeur and all the rest. Good thing IMHO, and the local IT industry would be cracking open a few celebratory beersies. The Kiwis have a lot to say about colonial attitudes at the moment.

Comment Re: scale (Score 4, Informative) 158

I see these arguments a lot and they're kind of contradictory:

1. It won't work in the US because there's too many people in the US! Norway is a sparsely-populated country!

2. It won't work in the US because there's too few people in the US! The US is a sparsely populated country!

It's a dumb comparison because you can just take any given US state in isolation the same way you can take European countries in isolation. Norway is about the same size with the same population density as Utah, and like Utah has most of its population concentrated around one major city, and has about the same median income as Utah. (Norway is much richer in GDP per capita but the average joe actually buying a car makes about the same).

If Norway can do it then surely Utah can do it.

Comment Re:The train fad won't last (Score 1) 140

Gas was cheap and cars were cheap. Your car is a consumable commodity that you have to factor in to the cost of the drive too. Insurance companies are also moving toward mileage-based fee structures so if that's your situation it figures in to the cost as well. Furthermore you have to figure in the cost of your labor in operating the vehicle and if you value that more or less than sitting back and watching a movie or playing a game on your portable console/phone/laptop.

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