"... was made of wood and had one button..."
isn't that what apple's still use?
Or have they finally decided to move to the 'new' bronze-age mice
Heaven forbid they admit anything-PC is right and move to a plastic mouse, or more buttons, wheels, etc...
ok, apple fan-boys, whack away now. I'll be here busily ignoring you...
put it on your server or elsewhere.
jw
Don't try to get every last dollar out of them that you might be able to.
Try to make your pricing, estimates and the work you do work well for *both* you and the client.
And if you take too long on something they need, hopefully for unavoidable reasons, give them a discount on that part of the work.
Remember that customer satisfaction is the best thing you can prioritize to make sure you keep those customers and get any new ones. (it'll help you avoid some of the issue of unhappy clients not wanting to pay your bills too)
jw
P.S. I'd suggest this way of thinking for ANY business... and a lot of large ones could definitely use the lesson.
Decaffeinated coffee? Just Say No.