I have heard people complain about Eve, and how hard it is for a new player to get into and enjoy.
And its true. After 5 years, I have a few lessons to pass on.
For anyone who is used to simple smash-n-spell MMO's, Eve can simply be overwhelming. The sheer number of fittings that can be put on even a Tech 1 frigate is huge, although after you learn to fit a ship properly the pool shrinks considerably as you stop fitting shotgun-style and start fitting purpose-specific.
Google is your friend, as is EveMon (a charater skill planner) and Eve Fitting Tool (a ship fitting program). New pilots should also do the tutorials, this isnt like most games where you can just jump right in, the tutorials have a lot of very important information.
Eve is a very dark universe, which may be part of the hurdle to overcome for people used to kindness and caring in a game community.
Paranoia is a good thing. People ARE out to get you.