Computers are the Toasters of the '00s'. Our users expect them to toast. If they don't toast, they call us.
I spend my day doing many many different computer tasks. I help users, I do some light coding, I work on web pages, email servers, file servers, domain servers, track minor issues with printer drivers or email clients, and whatever else. I can really relate to the article.
The issue is that a computer as an appliance isn't a reality in the everyday world, except to users. They want them to do exactly what they expect them to do, every time, without having a 'burnt part and an uncooked part'. For those of us that spend all day dealing with computers, we come to know that it doesn't work that way. Our problem is that we live in two different realities, and they are not yet compatible.
Of course, once they really do work like a refrigerator or a toaster or a coffee maker, I'll be out of a job. Most days I'm not sure that's a bad thing.