Comment My experience w/ @Home has been equally poor (Score 1) 431
I've had nothing but bad experiences with @Home as well. 30 minutes on hold to speak with a tier 1 tech who reads from a script. Another 15 minutes to speak with a manager with attitude and indifference toward customer satisfaction. Another 10-15 minutes to get a clueless tier 2 tech. I haven't had a reliable connection to their email servers for weeks. These folks really don't have a freaking idea how to run a network!! I'm quite thankful that I don't own stock in this pitiful company.
My job allows me to recommend internet solutions to many individuals every week, and I will continue to direct them away from @Home. I suggest others in positions of influence do the same. My cable modem will be picked up for good this Saturday and I won't be looking back! I will slum it with a dial-up connection for a bit, using a friend's DSL connection for the big DL's. DSL for myself when I buy a house w/in range (I currently rent and DSL is not available in my area). I will pay marginally more, but will have a chunk of static IP's and will be able to run a variety of services w/out the nasty port scans/emails from @Home. @Home will be delegated to the ISP of choice for the clueless!
My job allows me to recommend internet solutions to many individuals every week, and I will continue to direct them away from @Home. I suggest others in positions of influence do the same. My cable modem will be picked up for good this Saturday and I won't be looking back! I will slum it with a dial-up connection for a bit, using a friend's DSL connection for the big DL's. DSL for myself when I buy a house w/in range (I currently rent and DSL is not available in my area). I will pay marginally more, but will have a chunk of static IP's and will be able to run a variety of services w/out the nasty port scans/emails from @Home. @Home will be delegated to the ISP of choice for the clueless!
