Durrok writes: "At the company you work at how many tier 1 techs, such as helpdesk, do you have? The company I am working for has been opening up at least 10 stores a year since 2003 and we still have the same 4 techs doing our tier 1 support. We are trying to convince our boss that we need to hire an additional tech but so far showing the percentage of ticket increase (240%), number of stores (41), and numbers of distribution centers (4) has not been enough to persuade him. I'm hoping that being able to show him real life examples will be more effective. In addition, is anyone aware of any industry standards for the number of PCs vs the number of support staff you should have?"