i've had pretty good luck (Score 0)

about a year ago my dad called me down to his office to help him get his printer to work. he is stationed a few hours away from the main office, so official company tech support can take a few days to happen. my dad explained that he had recently moved his computer, and after the move the printer stopped working. after going thru the usual check cable, unistall old, install new driver business, i still couldn't get the damn thing to work. i pulled the computer out of the cabinet, to check the cables one more time. sure enough, my dad managed to cram the printer cable in upside down. after struggling to free it, the pins were bent every which way and the shielding was totally fuX0red.

on the other hand, my girlfriend's dad always kicks down a $100 bill when i fix his computers (the problems are usually of the homenetworking/DSL/router variety.)