I can't say I see the problem (Score 1)

It's a public blog. If someone who is 20 levels in the company above the minions they have in their phone support offices wants to know how their customers are really being treated, I can't imagine a better place to look...maybe aside from their /dev/null folder where all of the Better Business Bureau and Attorney General complaints go.

The only way the average person usually gets the attention of a company that size is to cough up the money for a lawsuit or quit using them along with about 10 million other disgruntled customers. Your leaving the company would need to show up on a graph so some PHB may finally ask why the customer numbers are going down.

Maybe I should start blogging about Cox Communications. I just moved into their service area, and I'd gladly take Comcast back.