Is this company run by a bunch of Monkeys?... (Score 2)

Normally I just sit and read posts, but I really gotta get this one off my chest. The new AOL upgrade is such a piece of junk. You have no idea of how many people have installed that little gem on their system. I work as a tech support agent, providing technical assistance for my company website. The other day I had a customer call in who could not access our website because it was giving him "the page cannot be displayed" error. He said he would access our site alot, but he first started noticing a lot of problems after AOL did it's auto-update when he closed it down. I asked if he was getting any error messages besides that, and he said, "yeah, I get one that says not enough memory to load registry or the registry is corrupted". Then I asked "are you sure you're getting that off our website?", and he said, "No I get that when I try to boot into Widnows, it's the first thing that comes up." At this point I refered him to AOL, and informed him that the registry was a very important key to having a functional computer, and they would need to account for what their upgrade did to his system. At this point he tells me, "Yeah, I already called AOL, and they refered me to you, and said it was a communication problem with their server and yours." I can understand that mabye sometimes people make mistakes, or misjudge a situation, but come on', I swear they must have a bunch of Monkey's chained to keyboards working for them. With that said...