RS has one function which is world class! (Score 2)

The one part of RS which has performed flawless is the "How to tick off the customer division." Recently I went to a store with the exact name of the part from their web site. After being told by the clerk that he had never heard of it, I handed him the RS part number. While he was busy with the computer, I found what I was looking for on the wall beside the cash register. After I handed him the money, he stood there holding it and launched into a 4 minute, by my watch, spiel on cell phones, trade-ins, etc. I twice politely said that I was not interested, but it had no effect. And they expect return business?