If you need an RMA for an hp copier/printer you will speak to a person in India, and when our company opened up a support call to M$ we spoke to a person in India. I had a friend whose macbook refused to boot and when she called apple's support line, you guessed it India again. I believe Western Digital's customer support is in India and America Express is as well. There are many company's where the tier 1 and 2 phone support are shipped overseas. I have had many friends lose jobs because I have seen entire call centers move overseas. In fact if you pay for Gold Support through Dell (the really expensive support) you get to speak to a North American, if not, then India. I work for a graduate university in the IT department and many of the calls for support I make are to company's whose support is all overseas. I spend more time trying to explain a problem then I do getting an answer and most of it is dealing with a language barrier and non-technical people. Lachian

Or a "will make you go blind" warning!!