Great demonstration of great telephone manner and customer service for a challenge customer, Respect NSA.
I for one welcome our new customer service overloads!
When I had to be build PC's for a living (when men were men and super IO cards were not builtin) we had to wear antistatic wristbands and not rub ourselves with balloons before shift.
Am I missing something ? is that not important any more? is that Swiss exercise ball just a big van de graaff generator?