This is the trending searches, NOT the most popular, everyone is reading these graphs wrong. From google themselves:

"Lists are based on search terms that had a high spike in traffic in 2017 as compared to 2016."

I feel like I'm taking crazy pills on here sometimes. The theories presented by climate change science have given temperature ranges time and time again, and they have been proven time and time again as being accurate. Those temperature ranges presented over the past 30 years by the widely peer reviewed and referenced papers would be the ones you disprove, but they already have been borne out as true. We are past the stage where we are looking to test the new numbers - we will continue to as we always have of course - but if you keep waiting for more and more evidence on top of the already overwhelming scientific consensus, wtf is the point of any of the god dam science? Your arse would be on fire before you decide not to sit on the stove top.

Ah yes, my mistake, teach me not to read the article. I must confess, I was scratching my head trying to work out exactly what had changed while I was reading the summary, and clearly I took the wrong path somewhere...

Its possible that Braess's Paradox is to blame here also?

In a nutshell, it can be that if people are given too much license to make "selfish' decisions, it can actually increase travel times across the system. (E.g. if people keep changing lanes to get ahead but cause others to slow down resulting in a net negative to the system).

There are examples of this occuring when new "improvements" to motorways added to a system actually caused traffic delays, which only went away when the new road was closed.

"helping companies better understand what triggers heated calls."

Bollocks, it'll be used to better understand how to pacify and palm off heated calls.