Re:Capitalism (Score 1)

Wrong the Company that rhymes with hell already offers a "Gold" support package which offers that evrey person you speak with has a Microsoft certification. Very few are willing to pay for it so the offer of all English does not work. I have a better idea. Hit it where it hurts in the pocket book. I have a problem with a Monitor, it is a little Fuzzy. Obvisouly the beam sync is going bad in the monitor. It is usable but it is on the way out. I decided to have a little fun and call the Manuf rhymes with hell. The very polite guy jumped me through the hoops and sent another monitor the very next day via Fed-x. Well He sent me a NEC monitor and not a Trinitron which is what I paid extra for when I bought the Computer. I called again and the second guy was very polite and so was I. He sent me another monitor. Sure enough it was another NEC. The next day I called again and the very polite guy sent me a third NEC monitor. My Back Yard looks like I am building a tower of bable with the very large Monitor boxes all lined up. I called Customer service this time and not Tech support and Explained I have Three of the Incorrect Moinitors sitting in my back yard plus the bad one that makes four monitors I have. He said they no longer have Trinitron Monitors and the NEC is the replacement. I said Wrong, NEC uses a totally different technology than Sony Trinitron they are not similar and you can not call them that. The differance is so glaring that even a Judge who knows nothing about technology can understand wires VS holes in the design. I told him that I would be willing to accept the highest quality 19 inch LCD they have brand new and not Referb. in exchange for the 4 monitors I now have possession of. He siad NO way that monitor is $695.00. your origional monitor only cost $150.00 extra. I said, Oh Well, you should have kept enough of them in stock unitll the end of the warrenty period. You did not, so you lose. I told him either that or I will take you to Small claims court and when the judge learns you shipped me three incorrect monitors over 4 day period what do you think he is going to do? I said here in America we have a saying that you may want to consider: When you find yourself in a hole over your head, The first thing you need to do is stop digging. He put me on hold for 20 min. He came back and said that in order to keep me as a good customer he would send me the 19 inch LCD monitor Fed-X. But I would have to send the other 3 back within 10 days or they would bill me for them. I said no problem they all have return lables included in the box. I said Thank You and hung up. I did not get upset and all the politeness in the world did not save them from making the mistake of not keeping a limited supply of the monitors. You can buy them on the Net for $68.00 refrb. but they sent me a $700 LCD instead. That is how you hurt them, play their game and be polite and easy to get along with them as they dig their own grave.