They want people to think they are helping the law by using their product. The FBI does not care. Nor do the police. I have cought a few hackers red handed. Found their hangout, talked to them even. Notified the Police and the FBI. They did not care. What I was told was simply that they only have time to go after the BIG scammers. The ones that are stealing thousands and thousands of dollars. And the hackers know this. They know that if they keep it spread out and do not take large sums of money the police will literally IGNORE them. It is a sad but true fact. Now, really, I clean computers for a living. And the very first thing I do is take Symantec products off the machines. They conflict with windows and tend to make the computers run at a speed of about 30% of their potential. Their virus stuff acts more like a virus then a shield. And most of the machines with Symantec products are usually infected with something. Any decent tech will tell you this.

I took it upon myself to drop them (AVG) a quick note telling them that I was hard pressed to pay/trust my welfare to a company that did not know what its own viruses were. And then I discovered that they really did not want to talk to or hear from me. It took me almost 10 minutes to find a form I could actually successfully type something into (Try it yourself!). And to do so I had to choose some very odd options from the dropdowns as they had NOTHING related to simply giving them feedback or "Other". It is a shame as I have been doing rather well with their free version.