Comment Verio Borging (Score 1) 265
My boyfriend used to work as client relations manager for a small ISP that was bought out by Verio. Verio proceded to lay off the former owner (who was also the chief engineer, and the only one who knew some of the infrastructure, Doh!) and piss off most of the staff. Their service went downhill rapidly.
They were planning the regional infrastructure to support their ISDN/Frame/T1 clients, and decided that a T3 (with NO redundancy) was sufficient to service all of them. After my non-techie boyfriend took exception to this in an engineering meeting, they finally consented to put in a T1 as backup in case the T3 fell over.
Well, no surprise, the T3 eventually fell over. Unfortunately for them, the T1 wasn't in place yet, and they had most of their larger clients off the air for 48 hours. The regional VP's solution? Did they, maybe, as the client relations manager suggested, offer not to charge these irate customers for their dedicated service being down? Of course not. That would have made sense. Instead they sent them COFFEE MUGS with the company logo on them.
My boyfriend left soon after.
But I still have a T-shirt that Verio printed up shortly after they took over. It was (I think) misprinted, and was supposed to have some pithy "call us for bandwidth" message on it. Unfortunately for them, the last few words were chopped off, and it just said, in big letters under the comapny logo:
"Thinking about the internet? Dont"
They were planning the regional infrastructure to support their ISDN/Frame/T1 clients, and decided that a T3 (with NO redundancy) was sufficient to service all of them. After my non-techie boyfriend took exception to this in an engineering meeting, they finally consented to put in a T1 as backup in case the T3 fell over.
Well, no surprise, the T3 eventually fell over. Unfortunately for them, the T1 wasn't in place yet, and they had most of their larger clients off the air for 48 hours. The regional VP's solution? Did they, maybe, as the client relations manager suggested, offer not to charge these irate customers for their dedicated service being down? Of course not. That would have made sense. Instead they sent them COFFEE MUGS with the company logo on them.
My boyfriend left soon after.
But I still have a T-shirt that Verio printed up shortly after they took over. It was (I think) misprinted, and was supposed to have some pithy "call us for bandwidth" message on it. Unfortunately for them, the last few words were chopped off, and it just said, in big letters under the comapny logo:
"Thinking about the internet? Dont"
